Privacy Policy

Juxt Digital ("us," "we," or "our") operates the juxtdigital.com website (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and handling your data in an open and transparent manner. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Our Commitment to Your Privacy

At Juxt Digital, your privacy is a top priority. We adhere to the following core principles:

• We do not sell your personal data.
• We do not share your personal data with third parties for their own marketing purposes.
• We collect only the personal data necessary to provide and improve our Service.
• We store your personal data on secure servers with limited access.

2. Information We Collect and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Personal Data You Provide to Us:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Account Information: When you create an account, we may collect your name, email address, username, password, and company name.
• Contact Information: If you contact us for support or inquiries, we may collect your email address, phone number (if provided), and the content of your communications.
• Payment Information: If you purchase our services, your payment will be processed by third-party payment processors, such as Stripe or other banking partners. These processors will collect and store your payment card details and other necessary billing information. We do not directly collect or store your full payment card information on our servers. We may receive transaction confirmations and limited payment information from these processors (e.g., last four digits of a card, payment status). Please review the privacy policies of our payment processors (e.g., Stripe's privacy policy) for more information on how they handle your data.
• Service-Related Information: Information you provide to us to enable us to perform our SEO services, such as website details, business information, and access credentials if necessary and explicitly granted by you for service provision.

B. Usage Data Collected Automatically:

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data is collected automatically and may include information such as:

• Your computer's Internet Protocol address (e.g., IP address)
• Browser type, browser version
• The pages of our Service that you visit
• The time and date of your visit, the time spent on those pages
• Unique device identifiers
• Other diagnostic data

This data is primarily used for the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding the use of our Service, and for security purposes. This data is stored on secure Google Cloud Platform (GCP) servers.

C. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

What are Cookies? Cookies are sent to your browser from a website and stored on your device.

How We Use Cookies:

• Essential Cookies: Necessary for the operation of our Service (e.g., to allow you to log into secure areas).
• Performance and Analytics Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our Service. This helps us improve the way our Service works. We use this data internally.
• Functionality Cookies: Used to recognize you when you return to our Service and enable us to personalize our content for you.

Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can learn more about managing cookies in your browser's help guide.

3. How We Use Your Information

Juxt Digital uses the collected data for various purposes:

• To provide, operate, and maintain our Service.
• To manage your account and your registration as a user of the Service.
• To process your transactions (via our third-party payment processors) and provide you with the services you have requested.
• To notify you about changes to our Service.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our Service (this analysis is done internally).
• To monitor the usage of our Service and detect, prevent, and address technical issues or security vulnerabilities.
• To enforce our Terms and Conditions and other policies.
• To comply with legal obligations.

4. How We Share and Disclose Your Information

We do not sell your Personal Data. We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

• With Service Providers: We may share your Personal Data with third-party companies and individuals that perform services on our behalf. These include:
  • Payment Processors: Such as Stripe, to process payments for services. These processors have their own privacy policies governing their use of your information.
  • Data Hosting Providers: Such as Google Cloud Platform (GCP), for secure data storage.
  • Customer Support Tools: To help us manage communications and support requests.
  • Email Delivery Services: To send you transactional emails and service updates.
  These service providers are authorized to use your Personal Data only as necessary to provide these services to us and are contractually obligated to protect your data and maintain its confidentiality. Access to data on our GCP servers is strictly limited to authorized Juxt Digital team members, with oversight by the founder.
• For Legal Reasons: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes to comply with a subpoena or other legal process, to protect our rights or property, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.
• Business Transfers: In the event that Juxt Digital is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.

We will never share your Personal Data with third parties for their direct marketing purposes without your explicit consent.

5. Data Storage, Security, and International Transfers

• Data Storage and Security: The security of your data is important to us. We store your Personal Data on secure servers provided by Google Cloud Platform (GCP). We implement a variety of security measures designed to maintain the safety of your Personal Data, including limiting access to your data to authorized personnel only (with primary oversight by the founder) and using technical safeguards like encryption where appropriate. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
• International Transfers: Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States (where our GCP servers are primarily located and where service providers like Stripe may process data) and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Juxt Digital will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, such as for tax and accounting purposes), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the GDPR for individuals in the European Economic Area, or the CCPA for California residents), you may have certain rights regarding your Personal Data. These may include:

• The right to access: You have the right to request copies of your Personal Data that we hold.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (Right to be forgotten): You have the right to request that we erase your Personal Data, under certain conditions (e.g., if the data is no longer necessary for the purpose for which it was collected).
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions (e.g., if you contest the accuracy of the data).
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions (e.g., for direct marketing purposes).
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format, under certain conditions.
• The right to withdraw consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request. We will respond to your request within the timeframes required by applicable law.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or a higher age threshold as required by applicable local laws). We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For material changes, we may also provide a more prominent notice (such as by email notification).

11. Contact Us

If you have any questions about this Privacy Policy, your Personal Data, or your rights, please contact us:

• By email: support@juxtdigital.com
• By visiting this page on our website: https://juxtdigital.com/contact-us